Charleswater Terms & Conditions
PRICING: The
prices on the Charleswater website supersede all previous prices and may change
without notice. Online orders qualify for Internet Pricing and Online
Promotions. Hard-copy orders may be placed at "Regular Price" as
shown on our web site. All prices are in USA Dollars,
exclusive of VAT and carriage, and are subject to the following terms:
ORDERING OPTIONS: You may order online or submit a
hard-copy Purchase Order:
1. Online
Ordering:
The most accurate and fastest
method to process your order is to place it online through our web site. The
benefits of ordering online include:
·
No minimum order amount for online orders
·
You receive Internet pricing. This price only applies to standard items.
Custom and built-to-order items are not available
online.
·
Your order is expedited directly to shipping - No delays because of discrepancies. Online orders are prioritized and will be processed first. (On average on-line orders are processed and shipped 1 business day faster than paper orders)
·
Error Free - You place your order correctly the first time - no keying
errors on our side.
·
Use a Purchase Order Number or Credit Card.
·
Order can be shipped Prepay & Add or Collect.
·
Order using real-time pricing and availability on any item - anytime.
·
Check order status online and access your order history and invoices.
2. Hard Copy
Orders:
If you are not able to place
your order online, we will accept your hard-copy Purchase Order via EMAIL at Service@Charleswater.co.uk
or FAX +44 (0) 189 266
8838.
MINIMUM
ORDER: No minimum order for Online orders. A $10 service
fee will be added to Hard Copy Orders (Email/FAX) under $100.
SHIPPING AND HANDLING
CHARGES: Shipments
are ex-works. Shipments are not insured, but may be insured at
the customers' option and cost. Please let us know in writing at time of
order if you wish your shipment insured. Products may ship from more than
one location. Goods to Europe are shipped by
the customer’s nominated carrier. Freight charges quoted are estimated; they do
not necessarily represent the carrier's published rates and may include
additional charges levied by the merchant. Prepaid freight charges for open
accounts are added to the invoice.
PAYMENT TERMS: Cash-with-order, by bank transfer.
Open accounts are set upon verification of credit. Open account terms are Net
60 days.
European customers are
requested to pay amounts due by bank transfer to Bank of Scotland:
SWIFTBIC BOFSGB2LXXX
IBAN GB05 BOFS 1220 1240 1771 01
Sort code: 12 20 12
Account no: 40177USD01
All payments to this account
are in US dollars.
Please note that we bear only our own bank’s charges. We will not bear the
payee’s charges nor those of intermediary banks.
STATEMENTS: Please note that we do not issue
statements; you are asked to pay against invoice. Should you require monthly
statements, we can provide them by email only for an annual fee of USD 50.00
payable in advance.
CERTIFICATE OF
CONFORMITY: A
‘Certificate of Conformity’ can be provided with an administration charge of
USD 20.00 per document. For electronics items that are calibrated, a
Calibration Certificate will be included with the item at no charge.
SAME DAY GUARANTEED
SHIPMENT SERVICE:
Most shipments are made within 72 hours of
receiving your order. If an item is out of stock you will be advised of the
anticipated delivery date. Orders for stock items received before 2pm can be
dispatched same day with an additional service cost of USD 20.00
RESTRICTION OF THE USE OF
CERTAIN HAZARDOUS SUBSTANCES (RoHS): Directive 2002/95/EC of the European Parliament aims to
regulate and reduce the content of mercury, cadmium, lead , chromium VI, fire
retardants PBB and PBDE in electrical and electronic equipment. Most
Charleswater products comply with the Directive; those that do not comply are
exempt per Category 9 (Monitoring and Control Instruments).
SPECIAL MANUFACTURED ITEMS are available on a per-order basis only. Contact customer service for applicable minimum quantity and order amount. First article approval is required. Actual quantity shipped and invoiced may be +/- 10%. Special manufactured items are not returnable for credit.
SIZES: All linear dimensions are
approximate. They can be expected to vary only to the extent within which they
remain fit for general use. They have been measured using commercially
available non-calibrated tape measures.
CLAIMS: Claims for short shipments or damage
will be considered when submitted in writing within 7 days of receipt.
RETURNED MERCHANDISE: All returns to Charleswater Ltd must
be approved in advance. Email service@charleswater.co.uk for a Return Material
Authorization [RMA] number (Returned Merchandise charge may apply). This number
must appear on the outside of returned cartons and paperwork. Charleswater Ltd
reserves the right to refuse all returned shipments which do not bear the RMA
number or which are returned at our cost. Return the product along with proof
of purchase. Returned items must be defect-free and in a re-sellable condition
and be returned within 30 days of purchase. No product can be returned or
credit issued for products after 30 days of purchase. A credit will be issued
that can be used towards the purchase of any Charleswater Ltd item. 20% will be
deducted as a restocking charge (USD 40.00 minimum) and automatically deducted
from each RMA credit. The restock charge will not apply to defective or demo
merchandise or errors caused by Charleswater.
Note: Garments and floor coatings are non-returnable.
GUARANTEE: We guarantee our products are of the
highest quality and meet all appropriate industry standards. Charleswater Ltd
wants you to be confident with each product we produce. We make every effort to
see to it that our products are of the highest quality and meet all appropriate
recognized industry standards. Since we cannot guarantee that all products are
applicable to all situations and that the data we provide from many sources is
reliable and accurate for all situations, our lawyers want you to know that...
All statements, technical data, and recommendations contained herein are based
upon tests we believe to be reliable. However, the accuracy or completeness
thereof is not guaranteed. The proper and correct application of products and
data is the responsibility of the user. The following is made in lieu of all
warranties, expressed or implied:
Charleswater Ltd’s only obligation shall be to replace such quantity of the
product proved to be defective. Charleswater Ltd shall not be liable for any
injury, loss, or damage, direct or consequential, arising out of the use of or
the inability to use the product. Before using, users shall determine the
suitability of the product for their intended use, and users assume all risk
and liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or
effect unless embodied in a written agreement signed by authorized officers of
Charleswater Ltd.
LIMITED WARRANTY: Charleswater Ltd expressly warrants
that for a period of one (1) year from the date of purchase, Charleswater
electronic products will be free of defects in materials (parts) and
workmanship (labour). For more information about our terms and conditions,
please email service@charleswater.co.uk.
The placement of your
Purchase Order is your acceptance of the above Terms and Conditions.
Registered in England,
Unit C, 4th Dimension, Fourth
Avenue, Letchworth, Hertfordshire, SG6 2TD
No: 1531211