Charleswater Terms & Conditions

PRICING: The prices on the Charleswater website supersede all previous prices and may change without notice. Online orders qualify for Internet Pricing and Online Promotions. Hard-copy orders may be placed at "Regular Price" as shown on our web site. All prices are in USA Dollars, exclusive of VAT and carriage, and are subject to the following terms:

ORDERING OPTIONS: You may order online or submit a hard-copy Purchase Order:

1. Online Ordering:

The most accurate and fastest method to process your order is to place it online through our web site. The benefits of ordering online include:

·         No minimum order amount for online orders

·         You receive Internet pricing. This price only applies to standard items. Custom and built-to-order items are not available online.

·         Your order is expedited directly to shipping - No delays because of discrepancies. Online orders are prioritized and will be processed first. (On average on-line orders are processed and shipped 1 business day faster than paper orders)

·         Error Free - You place your order correctly the first time - no keying errors on our side.

·         Use a Purchase Order Number or Credit Card.

·         Order can be shipped Prepay & Add or Collect.

·         Order using real-time pricing and availability on any item - anytime.

·         Check order status online and access your order history and invoices.

2. Hard Copy Orders:

If you are not able to place your order online, we will accept your hard-copy Purchase Order via EMAIL at Service@Charleswater.co.uk or FAX +44 (0) 189 266 8838.

MINIMUM ORDER: No minimum order for Online orders. A $10 service fee will be added to Hard Copy Orders (Email/FAX) under $100.

SHIPPING AND HANDLING CHARGES: Shipments are ex-works. Shipments are not insured, but may be insured at the customers' option and cost. Please let us know in writing at time of order if you wish your shipment insured. Products may ship from more than one location. Goods to Europe are shipped by the customer’s nominated carrier. Freight charges quoted are estimated; they do not necessarily represent the carrier's published rates and may include additional charges levied by the merchant. Prepaid freight charges for open accounts are added to the invoice.

PAYMENT TERMS: Cash-with-order, by bank transfer. Open accounts are set upon verification of credit. Open account terms are Net 60 days.

European customers are requested to pay amounts due by bank transfer to Bank of Scotland:

SWIFTBIC BOFSGB2LXXX
IBAN GB05 BOFS 1220 1240 1771 01
Sort code: 12 20 12
Account no: 40177USD01

All payments to this account are in US dollars.
Please note that we bear only our own bank’s charges. We will not bear the payee’s charges nor those of intermediary banks.

STATEMENTS: Please note that we do not issue statements; you are asked to pay against invoice. Should you require monthly statements, we can provide them by email only for an annual fee of USD 50.00 payable in advance.

CERTIFICATE OF CONFORMITY: A ‘Certificate of Conformity’ can be provided with an administration charge of USD 20.00 per document. For electronics items that are calibrated, a Calibration Certificate will be included with the item at no charge.

SAME DAY GUARANTEED SHIPMENT SERVICE: Most shipments are made within 72 hours of receiving your order. If an item is out of stock you will be advised of the anticipated delivery date. Orders for stock items received before 2pm can be dispatched same day with an additional service cost of USD 20.00

RESTRICTION OF THE USE OF CERTAIN HAZARDOUS SUBSTANCES (RoHS): Directive 2002/95/EC of the European Parliament aims to regulate and reduce the content of mercury, cadmium, lead , chromium VI, fire retardants PBB and PBDE in electrical and electronic equipment. Most Charleswater products comply with the Directive; those that do not comply are exempt per Category 9 (Monitoring and Control Instruments).

SPECIAL MANUFACTURED ITEMS are available on a per-order basis only.  Contact customer service for applicable minimum quantity and order amount. First article approval is required.  Actual quantity shipped and invoiced may be +/- 10%.  Special manufactured items are not returnable for credit.

SIZES: All linear dimensions are approximate. They can be expected to vary only to the extent within which they remain fit for general use. They have been measured using commercially available non-calibrated tape measures.

CLAIMS: Claims for short shipments or damage will be considered when submitted in writing within 7 days of receipt.

RETURNED MERCHANDISE: All returns to Charleswater Ltd must be approved in advance. Email service@charleswater.co.uk for a Return Material Authorization [RMA] number (Returned Merchandise charge may apply). This number must appear on the outside of returned cartons and paperwork. Charleswater Ltd reserves the right to refuse all returned shipments which do not bear the RMA number or which are returned at our cost. Return the product along with proof of purchase. Returned items must be defect-free and in a re-sellable condition and be returned within 30 days of purchase. No product can be returned or credit issued for products after 30 days of purchase. A credit will be issued that can be used towards the purchase of any Charleswater Ltd item. 20% will be deducted as a restocking charge (USD 40.00 minimum) and automatically deducted from each RMA credit. The restock charge will not apply to defective or demo merchandise or errors caused by Charleswater.
Note: Garments and floor coatings are non-returnable.

GUARANTEE: We guarantee our products are of the highest quality and meet all appropriate industry standards. Charleswater Ltd wants you to be confident with each product we produce. We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that...
All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:
Charleswater Ltd’s only obligation shall be to replace such quantity of the product proved to be defective. Charleswater Ltd shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Charleswater Ltd.

LIMITED WARRANTY: Charleswater Ltd expressly warrants that for a period of one (1) year from the date of purchase, Charleswater electronic products will be free of defects in materials (parts) and workmanship (labour). For more information about our terms and conditions, please email service@charleswater.co.uk.

The placement of your Purchase Order is your acceptance of the above Terms and Conditions.

Registered in England, Unit C, 4^th Dimension, Fourth Avenue, Letchworth, Hertfordshire, SG6 2TD No: 1531211