Charleswater Terms & Conditions for the United Kingdom

PRICING: All prices are in Pounds Sterling, exclusive of VAT and carriage, may change without notice, and are subject to the following terms:

QUANTITIES: Whilst we aim to ship the exact quantity ordered, we reserve the right to supply up to ±10%.

SHIPPING AND HANDLING CHARGES: Shipments are ex-works. Shipments are not insured, but may be insured at the customers' option and cost. Please let us know in writing at time of order if you wish your shipment insured. Products may ship from more than one location. Freight charges quoted are estimated; they do not necessarily represent the carrier's published rates and may include additional charges levied by the merchant. Freight charges for open accounts are prepaid and added to the invoice. Within mainland United Kingdom items are shipped on a next-day delivery. Freight charges include Packaging.

PAYMENT TERMS: Cash-with-order, by cheque or bank transfer. Open accounts are set upon verification of credit. Open account terms are Net 60 days. For accredited accounts within the UK, we accept payment by cheque or bank transfer.

UK customers are requested to pay amounts due to Bank of Scotland:

SWIFTBIC BOFSGB21281
IBAN GB70 BOFS 1220 2906 0753 68
Sort code: 12 20 29
Account no: 06075368

Please note that we bear only our own bank's charges. We will not bear the payee's charges nor those of intermediary banks.

Information for Payments Via Cheque

Cheques must be drawn on a UK bank in Pounds Sterling.

STATEMENTS: Please note that we do not issue statements; you are asked to pay against invoice. Should you require monthly statements, we can provide them by email only for an annual fee of £25 payable in advance.

CERTIFICATE OF CONFORMITY: A 'Certificate of Conformity' can be provided with an administration charge of £10 per document. For electronics items that are calibrated, a Calibration Certificate will be included with the item at no charge.

SAME DAY GUARANTEED SHIPMENT SERVICE: Most shipments are made within 48 hours of receiving your order. If an item is out of stock you will be advised of the anticipated delivery date. Orders for stock items received before 2pm can be dispatched same day with an additional service cost of £10.00

RESTRICTION OF THE USE OF CERTAIN HAZARDOUS SUBSTANCES (RoHS): Directive 2002/95/EC of the European Parliament aims to regulate and reduce the content of mercury, cadmium, lead , chromium VI, fire retardants PBB and PBDE in electrical and electronic equipment. Most Charleswater products comply with the Directive; those that do not comply are exempt per Category 9 (Monitoring and Control Instruments). SIZES: All linear dimensions are approximate. They can be expected to vary only to the extent within which they remain fit for general use. They have been measured using commercially available non-calibrated tape measures.

CLAIMS: Claims for short shipments or damage will be considered when submitted in writing within 7 days of receipt.

RETURNED MERCHANDISE: All returns to Charleswater Ltd must be approved in advance. Email service@charleswater.co.uk for a Return Material Authorization [RMA] number (Returned Merchandise charge may apply). This number must appear on the outside of returned cartons and paperwork. Charleswater Ltd reserves the right to refuse all returned shipments which do not bear the RMA number or which are returned at our cost. Return the product along with proof of purchase. Returned items must be defect-free and in a re-sellable condition and be returned within 30 days of purchase. No product can be returned or credit issued for products after 30 days of purchase. A credit will be issued that can be used towards the purchase of any Charleswater Ltd item. 20% will be deducted as a restocking charge (£20 minimum) and automatically deducted from each RMA credit. The restock charge will not apply to defective or demo merchandise or errors caused by Charleswater.
Note: Garments and floor coatings are non-returnable.

VAT: We will add VAT to all UK invoices at the rate applicable on the date of the invoice.
Our VAT number is GB356653824.

GUARANTEE: We guarantee our products are of the highest quality and meet all appropriate industry standards. Charleswater Ltd wants you to be confident with each product we produce. We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that...
All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:
Charleswater Ltd's only obligation shall be to replace such quantity of the product proved to be defective. Charleswater Ltd shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Charleswater Ltd.

LIMITED WARRANTY: Charleswater Ltd expressly warrants that for a period of one (1) year from the date of purchase, Charleswater electronic products will be free of defects in materials (parts) and workmanship (labour). For more information about our terms and conditions, please email service@charleswater.co.uk.

The placement of your Purchase Order is your acceptance of the above Terms and Conditions.