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Limited Warranty & EXW Point

LIMITED WARRANTY & EXW Point
SATISFACTION GUARANTEED

WE GUARANTEE YOU WILL BE SATISFIED WITH OUR PRODUCTS. We have always had a policy of replacement or refund if you are not satisfied. Charleswater wants you to be satisfied with each product we produce. We make every effort to see to it that our products are of the highest quality and meet all appropriate recognised industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that...

All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:

No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorised officers of Desco Industries, Inc.


Limited Warranty
Charleswater expressly warrants that for a period of one (1) year from the date of purchase Charleswater products will be free of defects in material (parts) and workmanship (labour). Within the warranty period, a unit will be tested, repaired or replaced at Charleswater's option, free of charge. Call our Customer Service Department at Service@Charleswater.co.uk or +44 (0)1462 672005 for a Return Material Authorisation (RMA) and proper shipping instructions and address. Please include a copy of your original packing slip, invoice, or other proof of date of purchase. Any unit under warranty should be shipped prepaid to the Charleswater factory. Warranty replacements will take approximately two weeks. If your unit is out of warranty, call our Customer Service Department at Service@Charleswater.co.uk or +44 (0)1462 672005 for a Return Material Authorisation (RMA) and proper shipping instructions and address. Charleswater will quote repair charges necessary to bring your unit up to factory standards.


EMIT Limited Warranty
EMIT expressly warrants that for a period of one (1) year from the date of purchase EMIT products will be free of defects in material (parts) and workmanship (labour). Within the warranty period, a credit for purchase of replacement EMIT products, or, at EMIT's option, the product will be repaired or replaced free of charge. Call our Customer Service Department at Service@Charleswater.co.uk or +44 (0)1462 672005 for a Return Material Authorisation (RMA) and proper shipping instructions and address. Please include a copy of your original packing slip, invoice, or other proof of date of purchase. Any unit under warranty should be shipped prepaid to the Charleswater factory. Warranty replacements will take approximately two weeks.


Statguard® Conductive Acrylic Paint: Charleswater expressly warrants that prior to application and for a period of 3 months from the date of purchase that our Statguard® Conductive Acrylic Paint will be free of defects in material. Charleswater expressly warrants that for a period of 5 years after the date of install that our Statguard® Conductive Acrylic Paint when properly installed and maintained will meet its published electrical specs under normal foot traffic and until mechanically removed or worn away.


Statguard® Conductive Epoxy: Charleswater expressly warrants that prior to application and for a period of 3 months from the date of purchase that our Statguard® Conductive Epoxy will be free of defects in material. Charleswater expressly warrants that for a period of 5 years after the date of install that our Statguard® Conductive Epoxy when properly installed and maintained will meet its published electrical specs under normal foot traffic and until mechanically removed or worn away.


Warranty Exclusions
THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED. The express warranty will not apply to defects or damage due to accidents, neglect, misuse, alterations, operator error, or failure to properly maintain, clean or repair products.


Limit of Liability
Electronic ionisers use high voltage corona discharge and should not be used in or near flammable or explosive environments. Charleswater's only obligation shall be to replace such quantity of the product proved to be defective. In no event will Charleswater or any seller be responsible or liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.


EXW Point
Unless embodied in a written agreement signed by authorised officers of Desco Industries, Inc., the EXW point for all products purchased from Charleswater will be the factory.


OUT OF WARRANTY REPAIRS
Field repair or unauthorised tampering of Charleswater brand products is not recommended and will nullify any and all warranties provided by DII. All Charleswater items to be repaired must be returned to the location referenced by DII. Charleswater will quote repair cost upon receipt and inspection of product. Repaired product will include a 90 day warranty. A Return Merchandise Authorisation number (RMA#) must be obtained from Charleswater for out of warranty repairs. A copy of the RMA must accompany the shipment. The RMA number must appear on the outside of returned cartons, and Charleswater has the right to refuse all return shipments which do not bear the RMA number or which are shipped freight collect. Customer is responsible for all freight and transportation charges.