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Terms & Conditions

Terms & Conditions
Charleswater Distributor Terms & Conditions

PRICING: The prices on the Charleswater website supersede all previous prices and may change without notice. Online orders qualify for Internet Pricing and Online Promotions. Hard-copy orders may be placed at "Regular Price" as shown on our web site. All prices are in USA Dollars, exclusive of VAT and carriage, and are subject to the following terms:

ORDERING OPTIONS: You may order online or submit a hard-copy Purchase Order:

  1. Online Ordering:
    The most accurate and fastest method to process your order is to place it online through our web site. The benefits of ordering online include:
    • No minimum order amount for online orders
    • You receive Internet pricing.
    • Your order is expedited directly to shipping - No delays because of discrepancies. Online orders are prioritized and will be processed first. (On average on-line orders are processed and shipped 1 business day faster than paper orders)
    • Error Free - You place your order correctly the first time - no keying errors on our side.
    • Use a Purchase Order Number, Credit Card, or Proforma Invoice.
    • Order can be shipped Prepay & Add or Collect.
    • Order using real-time pricing and availability on any item - anytime.
    • Check order status online and access your order history and invoices

  2. Hard Copy Orders:

    If you are not able to place your order online, we will accept your hard-copy Purchase Order via EMAIL at Service@Charleswater.co.uk or
    FAX +44 (0) 189 2668838.

MINIMUM ORDER: No minimum order for Online orders. $100 minimum order for hard copy orders. Order less than $100 will be charged full List Price.

SHIPPING AND HANDLING CHARGES: Shipments are ex-works. Shipments are not insured, but may be insured at the customers' option and cost. Please let us know in writing at time of order if you wish your shipment insured. Products may ship from more than one location. Goods to Europe are shipped by the customer’s nominated carrier. Freight charges quoted are estimated; they do not necessarily represent the carrier's published rates and may include additional charges levied by the merchant. Prepaid freight charges for open accounts are added to the invoice.

CUSTOMER COLLECTION: It is possible to have orders prepared for Pick-Up by the customer or their carrier. This option must be pre-arranged with Customer Service. Once the customer is notified that their order is complete, it must be collected from our factory within 72 hours. After 72 hours the items will be returned to the shelf with a 20% re-stocking fee.

CANCELLED ORDERS: Requests to cancel orders to Charleswater must be made in writing. A request for cancellation and the reason for cancellation can be sent to Orders@Charleswater.co.uk. No cancellation will be honoured without an emailed response from Charleswater. Orders invoiced prior to a cancellation request will be subject to the terms for returned merchandise.


PAYMENT TERMS: Charleswater’s payment terms are either Credit Card, Net 60 days, or by wire transfer. A credit check may be required by Charleswater before Net 60 terms are given. Credit card pre-payments are taken at point of order. Credit cards are charged in USD - credit cards in other currencies may incur fees from your card issuer, for which you will be liable. Credit card payments accepted after date of invoice are subject to a 5% service charge. Also note that there is a $500 minimum on pre-payments by bank transfer. Orders below this value need to be paid by credit card.

European customers are requested to pay amounts due by bank transfer to Bank of Scotland:

Sort code: 12-20-29
Account no: 12188562
IBAN No: GB02 BOFS 1220 2912 1885 62
SWIFT BIC: BOFSGB21281
All payments to this account are in US dollars.

Please note that we bear only our own bank’s charges. We will not bear the payee’s charges nor those of intermediary banks.

STATEMENTS: Please note that we do not issue statements; you are asked to pay against invoice. Should you require monthly statements, we can provide them by email only for an annual fee of USD 50.00 payable in advance.

CERTIFICATE OF CONFORMITY: A ‘Certificate of Conformity’ can be obtained at no charge by going to the My Account section of the web site. For electronics items that are calibrated, a Calibration Certificate will be included with the item at no charge.

SAME DAY GUARANTEED SHIPMENT SERVICE: Most shipments are made within 72 hours of receiving your order. If an item is out of stock you will be advised of the anticipated delivery date. Orders for stock items received before 2pm can be dispatched same day with an additional service cost of USD 20.00

RESTRICTION OF THE USE OF CERTAIN HAZARDOUS SUBSTANCES (RoHS): Directive 2002/95/EC of the European Parliament aims to regulate and reduce the content of mercury, cadmium, lead , chromium VI, fire retardants PBB and PBDE in electrical and electronic equipment. Most Charleswater products comply with the Directive; those that do not comply are exempt per Category 9 (Monitoring and Control Instruments). Our RoHS Compliancy Statement may be viewed here: http://www.charleswater.co.uk/PDF/CharleswaterRoHS.pdf

BUILD-TO-ORDER (BTO) ITEMS: BTO items are normally not in stock and are available on a per-order basis only. Check our website or contact customer service for applicable minimum quantity and lead time. Actual quantity shipped and invoiced may be +/-10%. Some inventory may be in stock. Build-to-Order Items are covered by Limited Warranty for defects in material and labor only. Orders for BTO items cannot be cancelled or returned.

SPECIAL MANUFACTURED ITEMS: are available on a per-order basis only. Contact customer service for applicable minimum quantity and order amount. First article approval is required. Actual quantity shipped and invoiced may be +/- 10%. Special manufactured items are not returnable for credit.

SIZES: All linear dimensions are approximate. They can be expected to vary only to the extent within which they remain fit for general use. They have been measured using commercially available non-calibrated tape measures.

CLAIMS: Claims for short shipments or damage will be considered when submitted in writing within 7 days of receipt.

FORCE MAJEURE: Desco Industries shall not be liable for any delay in delivery or for non-delivery, in whole or in part, caused by the occurrence of any event beyond the reasonable control of Desco Industries. If such event occurs, Desco Industries may allocate production and deliveries among its customers.

RETURNED MERCHANDISE: All returns to Charleswater Ltd must be approved in advance. Email Service@Charleswater.co.uk for a Return Material Authorization [RMA] number (Returned Merchandise charge may apply). This number must appear on the outside of returned cartons and paperwork. Charleswater Ltd reserves the right to refuse all returned shipments which do not bear the RMA number or which are returned at our cost. Return the product along with proof of purchase. Returned items must be defect-free and in a re-sellable condition and be returned within 30 days of purchase. No product can be returned or credit issued for products after 30 days of purchase. A credit will be issued that can be used towards the purchase of any Charleswater Ltd item. 20% will be deducted as a restocking charge (USD 40.00 minimum) and automatically deducted from each RMA credit. The restock charge will not apply to defective or demo merchandise or errors caused by Charleswater.

Note: Garments and floor coatings are non-returnable.

VAT: We will add VAT to all UK invoices at the rate applicable on the date of the invoice. Our VAT number is GB356653824.

GUARANTEE: We guarantee our products are of the highest quality and meet all appropriate industry standards. Charleswater Ltd wants you to be confident with each product we produce. We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that... All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied: Charleswater Ltd’s only obligation shall be to replace such quantity of the product proved to be defective. Charleswater Ltd shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.

No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Charleswater Ltd.

LIMITED WARRANTY: http://www.charleswater.co.uk/LimitedWarranty.aspx

Registered in England,Unit C, 4th Dimension, Fourth Avenue, Letchworth, Hertfordshire, SG6 2TDNo: 1531211